 Customer Care
 Customer Care
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- Objectives
- The aspects of good Customer Service Skills
- Improving Communication
- Showing and demonstrating awareness of issues
- Finding out exactly what the problem is
- Taking ownership
- Fixing the customer problem
- Going the extra mile
- Who should attend
- Anyone who interacts on a daily basis with customers
- Event duration
- 1 or 2 day learning events are available depending on content and focus of customer care skills (i.e. Call Centre of Front of House)
- Key benefits
- Customer Care, or lack of it, is one of the main problems facing organisations today
- A poor customer interaction will result in increased complaints and decreased sales
Click here to book this event or request more information. |  | Info box |  |
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This event is designed for anyone and everyone who may attend a meeting as part of their normal working life. | | Did you know... |
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We spend more time in meetings than in any other area of our working life? A recent survey found that a whopping 42% of us think we spend more time than we need to in meetings, and that they can even be counterproductive! |
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